Kate was used to keeping _________ records, so the documents, dates and times of meetings and phone calls, were at hand.1 pointspuriousmeticulousfallacioussuperficial

Multiple choice2)Ella is a team lead for a food delivery campaign. Kate  joined her team and was assigned to a non-voice account three months ago. Before that, Kate used to take calls for the same campaign. Ella noticed that Kate hasn't been meeting the handle time target. Which appropriate records/documents should Ella check to confirm her observations about Kate? Select all that apply.CRM logs or client management tools (e.g. Zendsk, Talkdesk, etc.) to see which cases took a long time to resolveAsset log, to check what equipment the teammate is using and how long they've been using itCase notes, to see the steps taken to resolve customer queriesAttendance sheet, to know how often the teammate reports to work

• Indicator 1.5 shows that Jenny can uphold ethical practice by reflecting on her personal experiences and beliefs to prevent any violation of Susannah’s rights. Jenny can think about how her experience as a victim of domestic abuse affects her beliefs and feelings towards Susannah. Though this process of identifying potential biases, Jenny can provide professional objectivity and non-judgement support to Susannah. • Indicator 3.4 shows that Jenny can uphold confidentiality and privacy of service users by following the organisation’s documentation policies and procedures. Jenny should keep Susannah’s records in safe place in line with the community centre’s record-keeping protocols. Protecting Susannah’s records from unauthorized person can promote her privacy and prevent her from potential harm. For example, Susannah could be in danger if her husband Andrew gets the address of her new accommodation. • Indicator 4.1 shows that Jenny should understand and comply with legislation and statutory, for example mandatory reporting, when providing services. Jenny must first check the relevant legislation and her employer’s policies to find out her obligation for mandatory reporting. Additionally, mandatory reporting requirements are usually set out in the employer’s reporting policies and procedures. Therefore, Jenny should follow the workplace’s polices by reporting her concerns about Susannah’s situation to her manager and the appropriate authorities. If in doubt, Jenny can always consult her manager regarding her mandatory reporting responsibilities. • Indicator 6.3 requires Jenny to maintain professional boundaries with her clients. To uphold the professional relationship with her clients, Jenny should communicate clearly with Susannah about her role as a support worker including what she can and cannot do. Additionally, Jenny should always keep a record of interactions with Susannah. Keeping a record provides evidence of what has discussed and agreed, thus avoiding misunderstanding in the future. When the boundaries become blur, Jenny can always refer to the employer’s polices and consult with her manager. please give a title doe the above article

• Indicator 1.5 shows that Jenny can uphold ethical practice by reflecting on her personal experiences and beliefs to prevent any violation of Susannah’s rights. Jenny can think about how her experience as a victim of domestic abuse affects her beliefs and feelings towards Susannah. Though this process of identifying potential biases, Jenny can provide professional objectivity and non-judgement support to Susannah. • Indicator 3.4 shows that Jenny can uphold confidentiality and privacy of service users by following the organisation’s documentation policies and procedures. Jenny should keep Susannah’s records in safe place in line with the community centre’s record-keeping protocols. Protecting Susannah’s records from unauthorized person can promote her privacy and prevent her from potential harm. For example, Susannah could be in danger if her husband Andrew gets the address of her new accommodation. • Indicator 4.1 shows that Jenny should understand and comply with legislation and statutory, for example mandatory reporting, when providing services. Jenny must first check the relevant legislation and her employer’s policies to find out her obligation for mandatory reporting. Additionally, mandatory reporting requirements are usually set out in the employer’s reporting policies and procedures. Therefore, Jenny should follow the workplace’s polices by reporting her concerns about Susannah’s situation to her manager and the appropriate authorities. If in doubt, Jenny can always consult her manager regarding her mandatory reporting responsibilities. • Indicator 6.3 requires Jenny to maintain professional boundaries with her clients. To uphold the professional relationship with her clients, Jenny should communicate clearly with Susannah about her role as a support worker including what she can and cannot do. Additionally, Jenny should always keep a record of interactions with Susannah. Keeping a record provides evidence of what has discussed and agreed, thus avoiding misunderstanding in the future. When the boundaries become blur, Jenny can always refer to the employer’s polices and consult with her manager. create a heading to the above article

Choose the answer which best answers the question or fits the space.1. John kept running very hard __________ none of the other runners could possibly catch him. as however despite even though2. Sorry about Kate’s strange behaviour, but she’s just not used to __________ lots of people around her. have having has had

What does Daniel see on Fitzgerald’s desk?*1 pointHis acceptance letterHis wedding ringNatasha's fileThe judge's decision about NatashaBackNextClear form