Select all that applyYou should review bad-news messagesMultiple select question.before the bad news is sent.to make sure you are being respectful.because recipients may misinterpret the news.only if they affect people outside your organization.

Select all that applyWhich of the following statements are true about bad-news messages? (Choose every correct asnwer.)Multiple select question.They should show goodwill toward the recipients.They should be delivered promptly.They should include many complex details and rationalizations.They can be delivered through different appropriate channels.

Multiple Select QuestionSelect all that applyRereading bad-news messages several times before sending themMultiple select question.helps you try to see the message from the perspective of the recipients.can prevent time being wasted due to misunderstandings.usually leads you to question yourself and make unneeded and ineffective changes.can allow you to remove emotionally charged words and soften the tone.

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Multiple Choice QuestionOne important aspect of delivering bad-news messages is toMultiple choice question.choose one trusted channel to convey the message.avoid the urge to discuss the long-term outlook.give the news without waiting too long.tell the news bluntly so it will seem better later.

Multiple Select QuestionSelect all that applyTo soften the blow of bad news in written communications. you could useMultiple select question.a buffer statement.an accusatory claim.a letterhead with hearts on it.a neutral subject line for the message.