“Listen here, fella. Get Sadia to drop her useless shenanigans with the current client she is trying to unsuccessfully score a deal with and focus on potential clients who will actually give us business for a change!”*1 pointCritical Parent ego statePhotographic Adult ego stateRebellious Child ego state

“I won't be able to finish the assigned task before deadline because the marketing department never gives us the info. They’re always such a pest!”*1 pointAdapted Child ego stateNatural Child ego stateLittle Professor ego state“Listen here, fella. Get Sadia to drop her useless shenanigans with the current client she is trying to unsuccessfully score a deal with and focus on potential clients who will actually give us business for a change!”*1 pointCritical Parent ego statePhotographic Adult ego stateRebellious Child ego state

“Let me show you how to deal with that “ This is an example of critical/ controlling parent egonurturing parent egoadapted child egoadult ego

“We seem to have addressed all the urgent issues, while coming to a unanimous decision on how to prioritize the challenges. Let’s assign someone to manage the short-term issues and then agree upon strategies we will be putting to use for ensuring we don’t get into this situation again.”*1 pointPhotographic Adult ego stateNurturing Parent ego stateCombining Adult ego state

“I won't be able to finish the assigned task before deadline because the marketing department never gives us the info. They’re always such a pest!”*1 pointLittle Professor ego stateAdapted Child ego stateNatural Child ego state

No doubt, this step is the most crucial one. Ask all the questions about the unpleasant situation to give a complete answer that matches the problem. Don’t interrupt the customer and let them express their feelings if they need to. Be that empathetic ear we all strive for when being sad or angry.