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Tiffany is the general manager of a small firm. She has implemented a certain structure in her organisation for everyone to follow. Her assistant general manager reports to her. The department managers report to the assistant general manager. For all work matters, managers must follow this reporting structure. Which of the following best describes this arrangement?A.Organisational hierarchyB.Span of controlC.Unity of commandD.Chain of command

Question

Tiffany is the general manager of a small firm. She has implemented a certain structure in her organisation for everyone to follow. Her assistant general manager reports to her. The department managers report to the assistant general manager. For all work matters, managers must follow this reporting structure. Which of the following best describes this arrangement?A.Organisational hierarchyB.Span of controlC.Unity of commandD.Chain of command

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Solution

The arrangement described in the scenario is best described as D. Chain of Command. This term refers to the line of authority and responsibility along which orders are passed within an organization. In this case, the chain starts with Tiffany, the general manager, and moves down to the assistant general manager and then to the department managers.

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