Organizational citizenship behaviors can be understood as: Question 18Answer a. individual behaviors that are beneficial to the organization and not recognized by the formal reward system. b. individual behaviors that are beneficial to the organization and are recognized by the formal reward system. c. group behaviors that are beneficial to the organization and are recognized by the formal reward system. d. group behaviors that are beneficial to the organization and are not recognized by the formal reward system.
Question
Organizational citizenship behaviors can be understood as: Question 18Answer
a. individual behaviors that are beneficial to the organization and not recognized by the formal reward system.
b. individual behaviors that are beneficial to the organization and are recognized by the formal reward system.
c. group behaviors that are beneficial to the organization and are recognized by the formal reward system.
d. group behaviors that are beneficial to the organization and are not recognized by the formal reward system.
Solution
The correct answer is:
a. individual behaviors that are beneficial to the organization and not recognized by the formal reward system.
Organizational citizenship behaviors (OCBs) are discretionary behaviors that are not part of an employee's formal job requirements, but that nevertheless promote the effective functioning of the organization. These behaviors are not formally recognized or rewarded by the organization's reward system, but they contribute to the overall productivity and efficiency of the organization. Examples of OCBs include helping colleagues with their work, volunteering for extra job activities, following organizational rules and procedures even when nobody is watching, and so on.
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