Com-net is a telecommunications company. Two departments within the company are sales and billing. The sales team will call existing customers to offer Internet packages. However, this package quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. the situation above, what component of the communication process could be improvedSelect an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer.afeedbackbchannelscdecodingdencoding
Question
Com-net is a telecommunications company. Two departments within the company are sales and billing. The sales team will call existing customers to offer Internet packages. However, this package quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. the situation above, what component of the communication process could be improvedSelect an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer.afeedbackbchannelscdecodingdencoding
Solution 1
The component of the communication process that could be improved in this scenario is the 'feedback'. This is because the customers are being billed for a service they have not received, indicating that there is a lack of effective feedback mechanism to ensure that the service has been delivered before billing is initiated. This could be improved by implementing a system where the customer confirms receipt of the Internet package before the billing process begins.
Solution 2
The component of the communication process that could be improved in this scenario is feedback. Feedback is the response to a message, which in this case would be the customers' complaints about not receiving the Internet packages they were billed for. If Com-net improves its feedback process, it could more quickly and accurately address these issues, preventing the problem from persisting.
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