process management has four phase; under streamline phase we work ________.Select one:a. Analyses data to find area of improvement.b. Integrated of new processes & systemsc. Implement process restructured. All

which of the following the main role of process management?Select one:a. Improve the output by increasing their effectiveness, efficiency and adaptability.b. Ensure consistency and repeatability.c. Identify improvement ideas.d. All

During which phase of process improvement are bottlenecks and weaknesses identified?Process measurementProcess analysisProcess changeNone of the above

Which two (2) processes are operational processes? (Select 2)1 pointChange ManagementIncident ManagementAvailability ManagementFinancial Management

by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.Select one:a. Business process managementb. Customer relationship management D. Total quality managementc. Systems analysis

Continual Process Improvement consists of which four (4) items? (Select 4)1 pointLegal ReviewCustomer FeedbackMarket ResearchFocus Group studiesMaturity AssessmentsFinancial performanceProcess Metrics