You are the IT administrator for a corporate network. You've just received an email from Susan, who produces your organization's monthly magazine. The email was to notify you that she had created a help desk ticket using Issue Trax, and she hoped that someone could help her straight away. The computer you work from is named ITAdmin.In this lab, your task is to:From the taskbar, open Issue Trax (the paw print icon) and the open ticket.Resolve the issue using the information found in the open ticket.Add a comment to the ticket indicating that the issue has been resolved.Close the ticket.
Question
You are the IT administrator for a corporate network. You've just received an email from Susan, who produces your organization's monthly magazine. The email was to notify you that she had created a help desk ticket using Issue Trax, and she hoped that someone could help her straight away. The computer you work from is named ITAdmin.In this lab, your task is to:From the taskbar, open Issue Trax (the paw print icon) and the open ticket.Resolve the issue using the information found in the open ticket.Add a comment to the ticket indicating that the issue has been resolved.Close the ticket.
Solution
Sure, here are the steps to resolve the issue:
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Navigate to the taskbar on your computer (usually located at the bottom of your screen).
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Look for the Issue Trax icon, which looks like a paw print. Click on this icon to open the Issue Trax application.
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Once the application is open, look for the open ticket that Susan has created. This should be visible on the main dashboard or under a section labeled 'Open Tickets' or 'Unresolved Tickets'.
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Click on the ticket to open it and review the details of the issue. The solution to the issue will depend on what the problem is. For example, if Susan is having trouble with a software application, you might need to reinstall the software or update it to a newer version.
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After you have resolved the issue, add a comment to the ticket. This comment should briefly describe what the issue was and how you resolved it. For example, "Issue: Susan was unable to open the magazine layout software. Resolution: Reinstalled the software and updated it to the latest version."
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Finally, close the ticket. There should be an option to do this within the ticket itself. Click on this option and confirm that you want to close the ticket.
Remember to always communicate with Susan to ensure she is satisfied with the resolution and her issue is truly resolved.
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