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Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle. Provide at least two examples for each type of communication. (Approx. 20 words that you can present in a bullet point list if you wish).

Question

Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle. Provide at least two examples for each type of communication. (Approx. 20 words that you can present in a bullet point list if you wish).

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Solution

Verbal Communication:

  1. John should use clear and concise language when speaking to Hung and Michelle to avoid misunderstandings.
  2. He should ask open-ended questions to encourage dialogue and show interest in their thoughts and opinions.

Nonverbal Communication:

  1. John should maintain eye contact when speaking to Hung and Michelle to show attentiveness and respect.
  2. He should use positive body language, such as nodding and leaning in, to show he is engaged in the conversation.

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