To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select two.) answer Locate the flash utility or tool that was shipped with your computer. Test the memory to ensure that it is functioning properly. Create a backup of the hard disk in the event of a failure. Download the flash utility or tool from the manufacturer's website. Properly identify the motherboard.

If you suspect your computer is infected with a virus, which of the following steps should you take to address the issue:Select one:Run a virus scanReformat the hard driveDo nothingDestroy the computer

you have booted to windows and reaced the command prompt windoew on a pc that you suspect has bad memory which command would you type to launch windoes memory diagnostics memtest.exe memtestx86.exe mdsched.exe testmem.exe

You get a call from a user indicating that their system is not booting up , what is amongst the first questions you should ask to start collecting information about the problem? Who caused this issue? When did this issue begin? How much did your computer cost? Where did you buy your personal computer?

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.Which of the following is the BEST step to try first?answerCalibrate the batteryPlug in an external monitorReplace the video cardReplace the motherboard

An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select two.)answerOpen the computer and replace the power supply.Make sure the keyboard and mouse are plugged in.Make sure the surge protector is turned on.Use a multimeter to test the power supply.Make sure the power cord is plugged into the wall.