A credit card company surveys 125 of its customers to ask about satisfaction with customer service. The results of the survey, divided by gender, are shown below.Males FemalesExtremely Satisfied 25 7Satisfied 21 13Neutral 13 16Dissatisfied 9 14Extremely Dissatisfied 2 5If a survey is selected at random, what is the probability that the person is a female with neutral feelings about customer service? Answer choices are rounded to the hundredths place.0.50.130.810.290.19
Question
A credit card company surveys 125 of its customers to ask about satisfaction with customer service. The results of the survey, divided by gender, are shown below.Males FemalesExtremely Satisfied 25 7Satisfied 21 13Neutral 13 16Dissatisfied 9 14Extremely Dissatisfied 2 5If a survey is selected at random, what is the probability that the person is a female with neutral feelings about customer service? Answer choices are rounded to the hundredths place.0.50.130.810.290.19
Solution
To solve this problem, we first need to identify the total number of people surveyed and the number of females who are neutral about customer service.
From the data given, we know that 125 people were surveyed in total. Out of these, 16 are females who have neutral feelings about customer service.
The probability of an event is calculated by dividing the number of favorable outcomes by the total number of outcomes. In this case, the favorable outcome is a female with neutral feelings about customer service, and the total number of outcomes is the total number of people surveyed.
So, the probability that a randomly selected person is a female with neutral feelings about customer service is 16/125 = 0.128.
Rounded to the hundredths place, the answer is 0.13. So, the correct answer from the given choices is 0.13.
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