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A water utility company provides drinking water to residents and businesses in a city of one million inhabitants, as well wastewater treatment services to the city council. Which processes are likely to be core processes of this company.  Bill-to-cash  Procure-to-pay  Issue-to-resolution  Infrastructure inspection  Debt collection

Question

A water utility company provides drinking water to residents and businesses in a city of one million inhabitants, as well wastewater treatment services to the city council. Which processes are likely to be core processes of this company.  Bill-to-cash  Procure-to-pay  Issue-to-resolution  Infrastructure inspection  Debt collection

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Solution 1

The core processes of a water utility company that provides drinking water and wastewater treatment services are likely to be:

  1. Bill-to-cash: This process involves billing customers for the water they consume and the wastewater treatment services they use, and then collecting payment. This is a core process because it directly relates to the company's revenue.

  2. Procure-to-pay: This process involves purchasing the necessary supplies and services to provide water and wastewater treatment services. This could include everything from chemicals used in water treatment to maintenance services for the company's infrastructure.

  3. Issue-to-resolution: This process involves addressing any issues or problems that arise, such as a water main break or a customer complaint about water quality. Resolving these issues is crucial to maintaining customer satisfaction and ensuring the smooth operation of the company's services.

  4. Infrastructure inspection: This process involves regularly inspecting the company's water and wastewater treatment infrastructure to ensure it is in good working order. This is a core process because any problems with the infrastructure could disrupt the company's services.

  5. Debt collection: If customers do not pay their bills on time, the company may need to engage in debt collection activities. This is a core process because it directly relates to the company's revenue.

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Solution 2

The core processes of a water utility company that provides drinking water and wastewater treatment services are likely to be:

  1. Bill-to-cash: This process involves billing customers for the water they consume and the wastewater treatment services provided, and then collecting payment. This is a core process as it directly relates to the company's revenue.

  2. Procure-to-pay: This process involves procuring the necessary supplies and services to provide water and wastewater treatment services, and then paying suppliers. This is a core process as it directly relates to the company's operations.

  3. Issue-to-resolution: This process involves addressing any issues or problems that arise in the provision of water and wastewater treatment services, and resolving them. This is a core process as it directly relates to customer satisfaction and service quality.

  4. Infrastructure inspection: This process involves inspecting the water and wastewater treatment infrastructure to ensure it is functioning properly and to identify any necessary repairs or maintenance. This is a core process as it directly relates to the company's ability to provide its services.

  5. Debt collection: This process involves collecting payment from customers who have not paid their bills. This is a core process as it directly relates to the company's revenue.

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