Have a look at the consequences of this case:A retired nurse applied for a pension from Centrelink, and was informed that she would receive a small pension of $8 per fortnight, and a Pension Card. She then received a letter saying that her pension would not be paid because she had assets of over $18 million, and an annualincome of over $770,000. It took this lady several attempts to get Centrelink to examine hercase. Finally, the cause of the mistake was found to be a “human error” when the lady’sinvestment details were coded into the computer. When the cause of the mistake wasdiscovered, she was informed that they “couldn’t remove it from the computer”. Centrelinkclaimed that this was an ""isolated incident"". However, at the same time, another man wasdiscussing with Centrelink their claim that he had an income of $6 million, which was not the case.Which values do you think could have contributed to preventing this from happening? Select all that apply. (This question has more than one correct answer)Group of answer choices1.2.2 Quality of Life c) understand, and give due regard to, the perceptions of those affected by your work.1.2.1 Public Interest a) identify those potentially impacted by your work and explicitly consider their interests.1.2.3 Honesty b) not knowingly mislead a client or potential client as to the suitability of a product or service.1.2.5 Professional Development c) encourage your colleagues, employees and students to continue their own professional development.
Question
Have a look at the consequences of this case:A retired nurse applied for a pension from Centrelink, and was informed that she would receive a small pension of 18 million, and an annualincome of over 6 million, which was not the case.Which values do you think could have contributed to preventing this from happening? Select all that apply. (This question has more than one correct answer)Group of answer choices1.2.2 Quality of Life c) understand, and give due regard to, the perceptions of those affected by your work.1.2.1 Public Interest a) identify those potentially impacted by your work and explicitly consider their interests.1.2.3 Honesty b) not knowingly mislead a client or potential client as to the suitability of a product or service.1.2.5 Professional Development c) encourage your colleagues, employees and students to continue their own professional development.
Solution
The values that could have contributed to preventing this from happening include:
1.2.1 Public Interest a) Identifying those potentially impacted by your work and explicitly considering their interests. This would have ensured that the retired nurse's interests were considered and her case was thoroughly reviewed before making a decision.
1.2.2 Quality of Life c) Understanding, and giving due regard to, the perceptions of those affected by your work. This would have ensured that the retired nurse's perception of the situation was taken into account, which could have led to a quicker resolution of the issue.
1.2.3 Honesty b) Not knowingly misleading a client or potential client as to the suitability of a product or service. This would have ensured that the retired nurse was not misled about her pension eligibility.
1.2.5 Professional Development c) Encouraging your colleagues, employees and students to continue their own professional development. This would have ensured that the staff at Centrelink were adequately trained and equipped to handle such situations, thereby preventing such errors from occurring.
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