ISO 9241 mentions three aspects of user-centred design: effectiveness, efficiency, and satisfaction. Which two were most often quoted?
Question
ISO 9241 mentions three aspects of user-centred design: effectiveness, efficiency, and satisfaction. Which two were most often quoted?
Solution
The ISO 9241 standard does not rank the aspects of user-centered design in terms of frequency of citation. However, in many discussions and applications of the standard, effectiveness and efficiency are often emphasized. This is likely because these two aspects can be more easily measured and quantified compared to satisfaction, which can be more subjective. However, this does not diminish the importance of satisfaction in user-centered design.
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