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Describe how each technique below can be used to effectively deal with a prohibited person in a licensed establishment whilst being mindful of customer and staff safety:      (16705, 3.6)6分TechniqueDescription of how it is used to deal with prohibited peopleVerbal communicationBody languageLicensed crowd controllers (Bouncers)Trespass noticesPolice interventionIncident book

Question

Describe how each technique below can be used to effectively deal with a prohibited person in a licensed establishment whilst being mindful of customer and staff safety:      (16705, 3.6)6分TechniqueDescription of how it is used to deal with prohibited peopleVerbal communicationBody languageLicensed crowd controllers (Bouncers)Trespass noticesPolice interventionIncident book

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Solution

Technique: Description of how it is used to deal with prohibited people

  1. Verbal communication: This involves speaking directly to the prohibited person. The tone should be firm but respectful, informing them that they are not allowed in the establishment. It's important to remain calm and composed to avoid escalating the situation.

  2. Body language: Non-verbal cues can also be used to communicate with prohibited individuals. This could involve standing in a confident manner, maintaining eye contact, and using hand gestures to indicate that they need to leave the premises.

  3. Licensed crowd controllers (Bouncers): These professionals are trained to handle such situations. They can physically escort the prohibited person out of the establishment if necessary, while ensuring the safety of other customers and staff.

  4. Trespass notices: If a person continues to ignore the prohibition, a trespass notice can be issued. This is a legal document that formally warns the individual that they are not allowed on the property and that legal action may be taken if they do not comply.

  5. Police intervention: If the situation escalates or the prohibited person refuses to leave, the police can be called. They have the authority to remove the person and can also provide a sense of security for other customers and staff.

  6. Incident book: All interactions with prohibited individuals should be documented in an incident book. This can provide a record of what happened, which can be useful for future reference or if legal action is required.

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