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You want to use a Microsoft tool to provide remote assistance on Windows 11 laptops assigned to your employees. You also want limit the administrative tasks that Level 1 Help Desk support staff can perform on a remotely-connected laptop.You have Intune installed and are using Azure Active Directory to manage users and accounts.Which of the following tools would BEST meet your remote connection requirements?answerQuick AssistRemote HelpRemote AssistanceRemote Desktop

Question

You want to use a Microsoft tool to provide remote assistance on Windows 11 laptops assigned to your employees. You also want limit the administrative tasks that Level 1 Help Desk support staff can perform on a remotely-connected laptop.You have Intune installed and are using Azure Active Directory to manage users and accounts.Which of the following tools would BEST meet your remote connection requirements?answerQuick AssistRemote HelpRemote AssistanceRemote Desktop

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Solution

The best tool to meet your remote connection requirements would be Quick Assist. This tool is built into Windows 10 and Windows 11, and allows you to view or control a remote Windows computer to help troubleshoot issues.

Here are the steps to use Quick Assist:

  1. On your Windows 11 computer, search for Quick Assist in the Start menu and open the app.
  2. Select "Assist another person," then sign in with your Microsoft account.
  3. You'll receive a security code. Share this code with the person you're helping.
  4. The person you're helping should also open Quick Assist on their computer, then select "Get assistance" and enter the code you provided.
  5. Once they've entered the code, you'll be able to see their screen and control their computer to help resolve issues.

As for limiting the administrative tasks that Level 1 Help Desk support staff can perform on a remotely-connected laptop, you can use Azure Active Directory and Intune to manage user roles and permissions. You can assign the Help Desk role to these staff members, which gives them limited administrative permissions to perform

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