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When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of .

Question

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of .

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Solution

The firm is said to exemplify the definition of "Quality". Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something. It's also defined as fitness for purpose. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. In this case, by reducing errors before and after delivery to the customer, the firm is ensuring that the product or service meets the customer's needs and expectations, thus delivering quality.

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