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Which of the following are included in the situational and environmental factors that drive PSM? (Choose every correct answer.)Multiple select question.Organizational cultureEmpathyHR practicesNorms

Question

Which of the following are included in the situational and environmental factors that drive PSM? (Choose every correct answer.)Multiple select question.Organizational cultureEmpathyHR practicesNorms

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Solution

The situational and environmental factors that drive Public Service Motivation (PSM) include:

  1. Organizational culture
  2. HR practices
  3. Norms

Empathy is generally considered a personal trait rather than a situational or environmental factor, so it is not typically included in the factors that drive PSM.

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