What is the correct definition of customer centricity?1 pointCustomer centricity is a strategy that aligns a company’s development/delivery of its products/services around the current and future needs of a select set of customers in order to maximize their long-term financial value to the firm.Customer centricity is a strategy that aligns a company’s development/delivery of its products/services around the current needs of a select set of customers in order to maximize their long-term financial value to the firm.Customer centricity is a strategy that aligns a company’s development/delivery of its products/services around the future needs of a select set of customers in order to maximize their short-term financial value to the firm.Customer centricity is a strategy that aligns a company’s development/delivery of its products/services around the future needs of a select set of customers in order to maximize their long-term financial value to the firm

Which of the following are the characteristics of customer-centric organizations : 1. Focus on products and services for the best customers. 2. Use Customer Lifetime Value to segment customers. 3. Have a commitment to customer success. 4. They do not focus on the average customer.Choices:- Only 1 and 2 Only 2 and 3 All of the these Only 1,2 and 3

Which of the following are benefits of Customer-centric: 1. Understand the before, during and after of the customer’s journey 2. Support new customers and reduce cost to serve 3. Recognising Opportunities for Growth 4.Increasing Customer SatisfactionChoices:- Only 2 and 3 All of the these Only 1 and 3 Only 1,2 and 3

Gemba walks are a direct example of which aspect of customer-centricity?Question 16Select one:a.Building whole product solutionsb.Designing with empathyc.Reprioritisationd.Knowing the customer lifetime value

Find the odd one in the given characteristics of customer-centric organizations.Choices:- Recognize the customer across all channels Measure what matters to customers Look Beyond the Purchase Foster a customer-centric culture

Which of these is/are called Characteristics of the customer-centric organizations : (i)Identify the best customers (ii).Encourage customer innovation (iii).Measure what matters to customersChoices:- i only ii only i and ii only