What describes a process of continuously measuring results and comparing those results to optimal performance so that actual performance may be improved? A. Performance B. Benchmarking C. Capacity planning D. Data cleansing
Question
What describes a process of continuously measuring results and comparing those results to optimal performance so that actual performance may be improved? A. Performance B. Benchmarking C. Capacity planning D. Data cleansing
Solution
The process described is Benchmarking. This is a continuous process where an organization measures its products, services, and practices against its toughest competitors, or those companies recognized as leaders in its industry. The goal is to improve performance and efficiency by identifying "best practices" used by others, and adopting them. So, the correct answer is B. Benchmarking.
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