Which of the following are included in the situational and environmental factors that drive PSM? (Choose every correct answer.)Multiple select question.EmpathyNormsHR practicesOrganizational culture
Question
Which of the following are included in the situational and environmental factors that drive PSM? (Choose every correct answer.)Multiple select question.EmpathyNormsHR practicesOrganizational culture
Solution
The situational and environmental factors that drive Public Service Motivation (PSM) include:
- Norms
- HR practices
- Organizational culture
Empathy is generally considered a personal trait rather than a situational or environmental factor, so it is not typically included in this list.
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