Identify the communication flow shown in the situation below:An online shopper sends a complaint email to a digital online seller upon receipt of defective product.Group of answer choicesInwardDownwardUpwardLateralDiagonalOutward
Question
Identify the communication flow shown in the situation below:An online shopper sends a complaint email to a digital online seller upon receipt of defective product.Group of answer choicesInwardDownwardUpwardLateralDiagonalOutward
Solution
The communication flow in this situation is "Upward". This is because the communication is going from a lower level (the customer) to a higher level (the online seller).
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