You are working in the early stages of the UX design process for an app. You want to ensure you keep the most vulnerable users on the happy path in your design. How should you do this?1 pointIdentify the user flow that is the easiest and most efficient to follow that accomplishes the app’s objective. Create personas and user stories that account for a wide variety of users and problems. Come up with ideas and tips to provide users as they seek to accomplish the app’s objective. Build a site map that will help guide users to the end objective of the app.

Question 1Your client has hired you and your UX design team to design a new app. They are anxious to get the project underway. You have outlined the design process for them so they understand all of the steps and milestones. They understand the importance of creating personas but are not sure why user stories are necessary. What should you tell them about the benefits of user stories? Select all that apply.1 pointUser stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people. User stories can help prioritize design goals and determine which problems are most critical to resolve. User stories can help the UX design team identify which designer is best suited to lead the project design.User stories can help the design team determine a clear goal for the project and unite the team around it.

You are in the beginning stages of the design process for an app you have been tasked with creating. So far, you have created personas and user stories. What should you create next?1 pointThe completion criteria for the app objectiveThe style guidelinesA user journey mapA site map

Question 2You are ready to design the user flow map for your app. What do you need to know before you can design the user flow? Select all that apply.1 pointThe technology aptitude of the users The wireframes the users will experience in the app when they make a decision or perform an actionThe actions the user will take in the appThe decisions the users will make in the app

You are working on the information architecture for an app you are designing. What element do you need to understand to effectively create a user flow?

What action should you take when you identify a pain point in your product?1 pointCreate user personas to understand who your users areGenerate a problem statement that defines a problem that your UX team can solve Ask your team to collaborate on a list of possible user needs Write user stories to find out what users need from your product