What areas of the project were considered a success during the test launch, according to the retrospective review?1 pointTable turn time stayed about the sameTickets were easy to track and came through at a good pace72% of customers reported that their orders were correctGuests seemed to get the hang of the tablets

What areas of the project went well, according to the customer survey results? Select all that apply.1 pointCustomers enjoyed extended time at the tablesCustomers found the checkout process quick, easy, and secure78% of the customers signed up for the newsletter on the tablets12% of customers experienced technical issues with the tablets

In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.1 pointDesignEnvironmentEase-of-useFunctionality

Review the supporting materialsThe survey results include the questions and responses to a 15-question survey that 50 of Sauce & Spoon’s friends and family members completed on their tablets at the end of the test launch event. As you review the survey results, take notes on the following:Identify responses that meet the goals and quality standards you set during the planning phase. Identify responses that show that there’s still room for improvement. Pick one data point that helps illustrate and support the point you want to make in your presentation. For example, if you’d like to demonstrate that a majority of customers were satisfied with the test launch experience, you might use survey data that shows a majority of customers had a positive response to their dining experience.

Create evaluation questionsBased on the quality standards you identified in the last activity, create 2-3 evaluation questions you would ask to assess the success of the tablet test launch. Add these questions under the Quality and Evaluation tab in your project plan, in the Evaluation Questions column.Remember, there are two main types of evaluation questions. There are questions that ask how you can make improvements, such as:How can we improve?What is working and what’s not working?Which goals are being met?  Who is benefiting? What are the most common participant reactions? There are also questions that help you measure and compare, such as:Were there unintended outcomes?What were the costs and benefits?Are there any lessons to be learned?Should we continue?A well-crafted evaluation question should provide you with valuable data. As you create your evaluation questions, consider the following:Does the question address stakeholder or user values, interests, and concerns?Does the question relate to the purposes of the project and of evaluation?Is the question worth answering and important for the project and beyond?Is the question practical and feasible to answer with available resources?Step 3: Add evaluation indicatorsNext, create an evaluation indicator for each evaluation question. Add your evaluation indicators under the Quality and Evaluation tab in your project plan, in the Evaluation Indicators column.Evaluation indicators state the specific type of data you need to collect to answer your evaluation questions. As you create your evaluation indicators, ask yourself the following questions:What do you want to measure or evaluate? The number of something? The level of satisfaction? Preferences? Demographic information like age, gender, or experience?Will the indicator demonstrate that you have reached the desired outcome?Will the indicator provide measurable evidence of meeting a goal? Examples of measurable evidence could include things like test scores, attendance rates, or observed behavior

Which of the following tasks from the historical project plan could be helpful for the tablet project? Select all that apply.1 pointTest out reservation systemsCreate a launch day plan: staffing, troubleshooting, etc.Create contracts and statements of work for vendorsGenerate quotes and review costs