What information does an Experience Map typically include?(1 Point)Exclusion of user feedback and experiencesUser emotions, pain points, and touchpoints throughout their journeyDemographic data of usersTechnical specifications and product features

User Journey Map helps you to(1 Point)Identify the users’ credibility, expertise and skillsIterate, iterate, iterateUnderstand the touch points and pain points of the user

After an interview with one of your participants, you decide to create a map that shows what the user says, does, thinks, and feels. What type of map did you create?1 pointParticipant mapFeelings mapUser mapEmpathy map

Which phase of the design process does an Experience Map primarily focus on?(1 Point)PrototypingIdeationUser research and empathyFinal product launch

You are briefing your client on the status of the design process. You tell them you will be creating user journey maps next. The client asks you the benefits of this step. What benefits about user journey maps can you tell them? Select all that apply.1 pointA user journey map allows thorough documentation of the entire sequence of events and interactions a user experiences.A user journey map shows the client the progress that the team is making on the design and the dates of significant design milestones.A user journey map reduces the impact of designer bias.A user journey map helps UX designers create obstacle-free paths for users.

In Design Thinking, what is a "User Journey Map" used for?OPTIONS Identifying competitors Visualizing the steps a user takes to achieve a goal Creating prototypes Conducting usability testing