How do employees tend to react to a supervisor who behaves in a hostile, aggressive way?Multiple choice question.They become more likely to engage in the organization's citizenship behaviors.They work harder and improve their job performance.They try harder to behave in appropriate, productive ways at work.They feel emotionally exhausted.

If a supervisor acts in an aggressive, disrespectful way toward employees, how are the employees likely to respond? (Choose every correct answer.)Multiple select question.Feel depressedMake more of an effort to be good citizens at workFeel less satisfied with their jobsEngage in deviant behavior at work

What factors increase the likelihood that a supervisor will treat subordinates in an abusive way? (Choose every correct answer.)Multiple select question.Aggressive norms within the organizationThe Dunning-Kruger effectAbusive role modelsHaving a self-aware personality

What are the types of employee behavior that managers can influence?Multiple select question.Counterproductive work behaviorsOrganizational citizenship behaviorSelf-esteem and locus of controlTurnover and absenteeismPerformance and productivity

An individual is distressed by her attraction to her supervisor.  As a result, she acts coldly toward her supervisor and regularly tells her colleagues how much she despises her supervisor.  This response is best characterized as which of the following, according to psychoanalytic theory?A.DisplacementB.RationalizationC.ProjectionD.Reaction formation

How can an organization prevent or deal with abusive supervisors? (Choose every correct answer.)Multiple select question.Protect employees from retaliation for complaining about hostile supervisors.Implement policies that specify unacceptable behaviors.Teach employees and supervisors to recognize abusive behavior.Encourage employees to learn how to tolerate aggressive supervisors.