When Susan reviews the videotapes of her interactions with mock patients, she realizes how often she changes the subject or looks away when patients talk about intense emotions. Another term for the tendency to avoid emotions is discretion.Group of answer choicesTrueFalse

When Norma tries to tell the nurse how frightened she is that she may die, the nurse says, “Oh, you shouldn't worry” and changes the subject. The process of avoiding emotional topics and complaints is called:Group of answer choicesPatronizingBlockingTransferenceMocking

_______ behavior controls feelings and emotions even in difficult or emotionally charged situationsAPassiveBAggressiveCAssertiveDProgressive

Susan is a healthcare provider who has a patient who is overweight. She often makes comments about the patient's weight and suggests that their health problems are related to their weight. This behavior is an example of:Group of answer choicesPositive reinforcementNegative reinforcementWeight stigmaNone of the above

What term refers to arousing pity and fear in an audience?Group of answer choicesCatharsisPity PartyEmotingChanneling

When you ask questions of your team members without showing empathy, you can leave them feeling too closely observed, controlled, or continuously reminded of the work they have been assigned. What is the term that expresses this negative impact your team members feel in this case?1 pointMicromanagingHarassmentJustifyingArguing