15. I am writing in regards to my domain abc.com. I need the client zone login details sent to this email as soon as possible, the primary email cannot be accessed at the moment, so use this email to send all the necessary information so that my website can be updated. The email address [email protected] cannot be used at the moment because we cannot access it.What is the customer's main concern here?Customer cannot access his primary emailCustomer requires client zone login detailsCustomer cannot update his websiteCustomers email address cannot be used

14. My customer added a second domain name as an add-on via CPanel to her account to build a new site, but he would like to continue using just the email with her old hosting provider. So can you help me to make the changes in the account?What is the customers main concern here?Customer cannot add a second domain.Customer cannot build a new siteCustomer need to make changes in the account.Customer would like to continue email with her old hosting provider.

Alter the CUSTOMERS table to change the primary key to Email to ensure each customer is uniquely identified by their email address.

19. Is there any issue with my email address at the moment? I am receiving mails but none are sending. I see the below error message : “An operation on the server timed out, the server may be down, overloaded or there may be too much net traffic”.Which is not a concern for this customer?Customer cannot send emailsServer is down or overloadedCustomer has issue with his email addressCustomer cannot receive emails

18. I will be in holiday for the next 10 days. Can you set up an out of office auto responder emails in my site. By doing this, if some one mail me in these days, they come to know that I am in vaccation and cannot respond to their emails. My site is going to expire in 5 days, but I do not want to get it offline as it affect my bussiness. Can you extend the expiry date of my site to another 15 days, so I can pay you extra money when I come back after holidays. What is the customer's main concern here?He needs an out of office auto responder in his websiteHe needs to inform us that as he is in holidays, we are not supposed to take any leagal actions as per the hosting policiesHe needs to know whether we can extend the site expiry days, if he pays extra amount in return.Customer do not want to lose his bussiness while he is in holidays

securing email (network security and management)