Hotel facilities management policy and procedure guidelines encompass the duties of the operations manager, who is tasked with maintaining and safeguarding the hotel's assets.Which of the following is a key responsibility of a hotel operations manager as outlined in the facilities management policy and procedure guidelines?Question 5Select one:a.Training staff on customer serviceb.Marketing and promotionsc.Planning events and conferencesd.Maintaining and protecting hotel assets

Hospitality SectorA sales manager in the hospitality industry is responsible for maximizing a hotel's revenues by developing programmes to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.Which of the following, according to you, must be the responsibility of the sales manager for a hotel?1. The manager must gain a deep understanding of the needs and attitudes of a hotel's customers2. The manager is responsible for coordinating with the hotel staff to ensure customers are satisfied with the facilities provided to them during their stay3. The manager has to collaborate with the marketing team, and ensure that the promises made in the promotional material are delivered to the customers1 only1 and 2 only2 and 3 only1, 2 and 3

Which of the following is a controlling responsibility of operations managers?Multiple ChoiceCapacityProduct mixCost controlLayout of facilities

Management Responsibilities (include an organizational chart) ✔ Company policy and procedures ✔ Checklist for internal controls (inspection, pest sighting logs, customer complaint, illness report etc.) ✔ Staffing (training matrix) ✔ Recruitment of temporary workers (offering internship opportunities) ✔ Major Stakeholders and agencies ✔ Audience/Target Market ✔ Impact (Social, Environmental and Economic) ✔ Waiters and Chefs Training matrix ✔ Staff Code of Conduct (Attitude, Personal hygiene, Staff attire etc.) ✔ Sequence of service (what to do from the guest enters your establishment until they depart) ✔ Front of the House Operations (Table management, Cleaning after tables, Etiquette to greet customers, Table etiquettes to follow, How to ask for customer feedback, How to respond to negative feedback, How to handle dissatisfied customers, etc.) ✔ HACCP principles (include flow chart, allergen control etc. demonstrating the practices of food safety with the use of HACCP, receiving handling, preparing and storage procedures, etc)

Operations management encompasses all of the following EXCEPT:Multiple Choicebuying materials.capacity planning.scheduling.motivating employees and training.preparing financial statements.

Which of the following descriptions best matches the CONTROLLING responsibility of management?Group of answer choicesThe business systems make sure that staff can only give discounts up to 15%Management are considering where to open their next retail storeManagement review the bank statement to determine whether they have sufficient cash to pay liabilities