Complete the following conversations with phrases from the list below. Use each phrase only once.Hello, is that V-tech Solutions?1.  Blank 1 Question 1Can I speak to Rajan Das, please?2.  Blank 2 Question 1I see. Well, what time will he be there?3.  Blank 3 Question 1Right, I’ll ring again then. Thanks a lot.4.  Blank 4 Question 1Bye.Neela Rajapakse here.5.  Blank 5 Question 1Oh, I’m fine, thanks. You know, you gave my address to a friend of yours?6.  Blank 6 Question 1That’s right. Nimal Perera, that was his name. Do you know what I’ve done? I can’t find his phone no.7.  Blank 7 Question 1Ah, thanks very much. I can call him back now. That’s a real help.8.  Blank 8 Question 1Yes, it would be nice to see you again. Bye for now.9.  Blank 9 Question 1I’d like to speak to someone about putting forward a delivery.10.  Blank 10 Question 111.  Blank 11 Question 1I’m phoning about our order for three computers.12.  Blank 12 Question 1Yes, it’s AD/ 308/ F. We’d like earlier delivery if possible13.  Blank 13 Question 1OK. Could you ring me back today?14.  Blank 14 Question 1That’ll be fine. Thanks very much.

Hello, who’s  Blank 1 Question 1 ?2. Just a  Blank 2 Question 1 , please.3. I’ll  Blank 3 Question 1 if he’s here.4. I’ll get the information you want;  Blank 4 Question 1 , please.5. You asked me to  Blank 5 Question 1 when I was in town again.6. Sorry, he’s not  Blank 6 Question 1 at the moment.7. You can  Blank 7 Question 1 him any time  Blank 8 Question 1 five o’ clock.8. Well, I can ring  Blank 9 Question 1 later if it’s alright with you.

Complete the sentences with the correct words from the box.    (5 points)Read the words from the boxes. 1. You should always remember to ________ up the phone after making a call.1 pointYour answer2. When Kekela left university she ________up a company selling computers.1 pointYour answer3. Steve and Jane’s house won’t look nice until they _______it up.1 pointYour answer4. Sofia didn’t expect to ______across any classmates at the market but she was wrong.1 pointYour answer5. Maths can be a difficult subject to _______in unless you work very hard.1 pointYour answer

The key to successful customer service is to allow your customers to understand what you say. This is achieved by speaking Blank______.Multiple choice question.loudly and powerfullyclearly and slowlyquickly and conciselyquietly and slowly

One tip to improve written communication in the workplace is to use ______.Group of answer choicesvague subject lines for emailsthe active voicetext messaging as much as possibledetailed, long descriptions in messages

Hello, how do you do? I’m Namal Jayaratne.B : Pleased to meet you. I’m Vasant Joseph.A : Who do you work for, Vasant?B :  Blank 1 Question 1A : Isn’t that a Malaysian company?B : Yes, it is.A : Do you work in the head office?B : No, I work in one of our  Blank 2 Question 1 in Colombo.A : Where’s it  Blank 3 Question 1 ?B : In Union Place.A : And you provide telecommunication  Blank 4 Question 1 ?B : That’s right. We  Blank 5 Question 1 in wireless communications.A : And who are your main  Blank 6 Question 1 ? B:  We  Blank 7 Question 1 to both companies and individuals.A : How many people work for Dialog in Sri Lanka?B : In total, I think we  Blank 8 Question 1 about 4000 people.A : And what’s your annual turnover?B : Well last year we had  Blank 9 Question 1 of Rs. 32.5 million with a  Blank 10 Question 1 of Rs. 8.9 million