Emotional labour is a potential factor of stress in the workplace. Which of the followings statements are correct?Question 5Answera.Surface acting leads to less exhaustion, higher service performance and higher job satisfaction than deep acting.b.Surface acting means to put on a mask. People adjust their emotional response by suppressing, amplifying, or faking emotions.c.Emotional labour is often present in service oriented jobs.d.Deep acting involves an adjustment of one’s actual feelings.

What is the primary goal of surface acting?  To enhance emotional labor   To increase emotional intelligence   To suppress true emotions   To genuinely feel and express emotions

Job stress is becoming common those days. Emotional Intelligence can help in reducing job stress. Which of the following statements is NOT true with respect to job stress and emotional intelligence?  A. As EI increases, job stress goes down  B. As EI increases, job stress also increases  C. There is inverse relationship between EI and job stress  D. A person with high level of emotional intelligence experiences lesser job stress

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.ConditionalControlledFeltDisplayed

Which one of the following is related to job demands?Group of answer choicesa) Time pressuresb) Career opportunitiesc) Role clarityd) Self-esteem

Which of the following is a major contribution to workplace stress?