A user calls the help desk complaining that an application was installed on the computer and the application cannot connect to the Internet. There are no antivirus warnings and the user can browse the Internet. What is the most likely cause of the problem?Select one:permissionscomputer firewallcorrupt applicationneed for a system reboot
Question
A user calls the help desk complaining that an application was installed on the computer and the application cannot connect to the Internet. There are no antivirus warnings and the user can browse the Internet. What is the most likely cause of the problem?Select one:permissionscomputer firewallcorrupt applicationneed for a system reboot
Solution
The most likely cause of the problem is the computer firewall. Firewalls can block certain applications from accessing the internet as a security measure. If the user can browse the internet but a specific application cannot connect, it's possible that the firewall is blocking that application. The firewall settings may need to be adjusted to allow the application to access the internet.
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