Question 8On a customer service questionnaire, a data analyst asks, “If you could contact our customer service department via chat, how much valuable time would that save you?” Why is this question unfair?1 pointIt makes assumptions.It uses slang words that not everyone can understand.It is closed-ended.It is vague.
Question
Question 8On a customer service questionnaire, a data analyst asks, “If you could contact our customer service department via chat, how much valuable time would that save you?” Why is this question unfair?1 pointIt makes assumptions.It uses slang words that not everyone can understand.It is closed-ended.It is vague.
Solution 1
This question is unfair because it makes assumptions. The question assumes that contacting the customer service department via chat would save the customer time, which may not be the case for everyone. Some people might find it more time-consuming or difficult to communicate via chat. Therefore, the question is biased and leads the respondent towards a certain answer.
Solution 2
This question is unfair because it makes assumptions. It assumes that contacting the customer service department via chat would save the customer time, which may not necessarily be the case for all customers. Some customers might find that it takes them longer to type out their issues than to explain them over the phone, or they might not be comfortable using chat as a method of communication. Therefore, the question is biased as it leads the respondent towards a certain answer.
Similar Questions
1. How would you define good customer service?2. What appeals to you about this role?3. What’s the best customer service you’ve ever received? Why?4. Can you tell me about a time when you received poor customer service?5. Is there a difference between customer service and customer support?
Question 9Which of the following inquiries are leading questions? Select all that apply.1 pointWhat do you enjoy most about our service?How satisfied were you with our customer representative?In what ways did our product meet your needs?How did you learn about our company?
Why should a data analyst only ask fair questions?1 pointFair questions do not offend people.Fair questions are biased.Unfair questions do not have answers.Unfair questions can provide data that is misleading.
The customer service function can create a perception of superior value in the minds of customers by _____ after they have purchased the product.Multiple select question.decreasing pricessolving customer problemsdecreasing costssupporting customers
Telling intrest in Data Analylist in Digital Marketing Answer question
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