1.2 Discuss tactical planning and emphasise how the National Public Transport Regulator might have used it to alleviate tour operators’ accreditation concerns.

Tactical planning is a process that focuses on the short-term goals of an organization. It is more detailed and specific compared to strategic planning, which focuses on long-term goals. Tactical planning involves the development of detailed plans to achieve the objectives set out in the strategic plan. It includes the allocation of resources, the scheduling of activities, and the setting of performance targets.

In the context of the National Public Transport Regulator (NPTR), tactical planning could be used to address the concerns of tour operators regarding accreditation. Here's how:

1. Identifying the Concerns: The first step would be to identify and understand the specific concerns of the tour operators regarding accreditation. This could be done through surveys, meetings, or feedback sessions.

2. Developing a Plan: Once the concerns are identified, the NPTR would need to develop a tactical plan to address these concerns. This could involve changes to the accreditation process, the introduction of new policies, or the provision of additional resources or support for tour operators.

3. Implementing the Plan: The next step would be to implement the plan. This could involve communicating the changes to the tour operators, providing training or support, and monitoring the implementation of the plan to ensure it is effective.

4. Reviewing and Adjusting the Plan: Finally, the NPTR would need to review the effectiveness of the plan and make any necessary adjustments. This could involve gathering feedback from tour operators, assessing the impact of the changes, and making further adjustments as necessary.

By using tactical planning in this way, the NPTR could effectively address the concerns of tour operators regarding accreditation, leading to improved satisfaction and better outcomes for all stakeholders.