Organisation and workflowTheme 3: Lack of an effective impact on workflow (barrier)Seven interviewees reported that, since the adoption of theHIE system, the workflow in their practice has not im-proved, and although some procedures have changed (e.g.,from scanning paper documents to downloading digitaldocuments), the complexity and the time required by theprocesses has remained almost unchanged.In addition, two participants noticed a worsening of theworkflow in their practices. The former reported that therewas an increase in the time needed to archive the digitaldocuments exchanged through the HIE system in the Elec-tronic Health Record (EHR).In particular, only one GP saw an improvement in theworkflow in terms of time savings after the adoption of theHIE system.
Question
Organisation and workflowTheme 3: Lack of an effective impact on workflow (barrier)Seven interviewees reported that, since the adoption of theHIE system, the workflow in their practice has not im-proved, and although some procedures have changed (e.g.,from scanning paper documents to downloading digitaldocuments), the complexity and the time required by theprocesses has remained almost unchanged.In addition, two participants noticed a worsening of theworkflow in their practices. The former reported that therewas an increase in the time needed to archive the digitaldocuments exchanged through the HIE system in the Elec-tronic Health Record (EHR).In particular, only one GP saw an improvement in theworkflow in terms of time savings after the adoption of theHIE system.
Solution
The passage discusses the impact of the Health Information Exchange (HIE) system on the workflow of medical practices. Seven interviewees reported no improvement in their workflow since adopting the HIE system. While some procedures have changed, such as transitioning from scanning paper documents to downloading digital ones, the complexity and time required for these processes have remained almost the same.
Two participants even noticed a decline in their workflow efficiency. One of them reported an increase in the time needed to archive digital documents exchanged through the HIE system in the Electronic Health Record (EHR).
Only one General Practitioner (GP) reported an improvement in workflow in terms of time savings after adopting the HIE system.
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