Which of the following statements are true regarding automated response bots and the specific functions they can take over? (Select all that apply)1 pointAnswer basic or commonly-asked questionsSchedule person-to-person interactionsRespond to customers when your business is closedTriage customer queries to direct them towards the right people

Question 10Which of these are benefits clients are seeing with the use of intelligent chatbots in customer service? 1 pointHolistic query resolution completely eliminating the need for human intervention.A chatbot enables faster resolution even for the queries not present in the intents defined for it. Greater job satisfaction for human agents as they engage in the more fulfilling customer interactions that require their creativity and decision-making capabilities.Eliminate the need to hire human agents to interface with the customers.

Which of the following is an attribute of intelligent chatbots?1 pointIntelligent chatbots can only understand the spoken words, not the underlying intent and emotions behind what is being said.Intelligent chatbots can converse with customers in a unique way, different from how humans interact with each other.An intelligent bot can understand when the customer is best served by a human agent and connects the customer to a human agent for such interactions.With the use of intelligent bots, customer queries that may require creativity or exceptions are also being handled by bots, eliminating the need for getting a human agent involved.

How can prompts be used to improve the performance of customer service chatbots?​Instruction: Choose all options that best answer the question. Answer ChoicesBy anticipating the questions customers will askBy promoting creativity using unstructured navigationBy providing clear and concise answersBy relying on carefully scripted answersBy excluding cultural nuances to avoid confusion

7.Question 7Which of these statements describe one of the parts needed to write good documentation?1 pointDetailed information of the conversation between you and the user.Timestamps of each interaction with the customer.Which computer you used to solve the problem.Exact instructions on how to fix the problem.

Automated chatbots can perform some very specific functions that previously required:1 pointA receptionist or switchboard operatorAn accountantA customer service representativeA graphic designer