With sympathetic listening we need to place ourselves in the other persons' shoes or see the world as that person sees it. Question 25 options: True False

o apply Empathic Listening effectively, which of the following do you need to do?                     A. Listen to respond.                     B. Listen for the words and feelings                     C. State your intent first and clearly.                     D. Prepare your response*Your answer14. Identify two key things effective people do to understand others.  A. Listen first to another person; listen for content, feelings and body language.  B. Show genuine sympathy for people, and agree with them to help them feel understood.  C. Demonstrate consideration by exploring possible solutions, ideas, or alternatives.  D. None of the above*Your answer15. Which of the following are results of seeking first to understand?  A. Building respectful relationships.  B. Creating intellectual arguments.  C. Finding compromise.  D. Applying a Win-Lose mindset.*Your answer16. When emotions are high or when there is a conflict, it’s best to:   A. Probe and advice to understand and find a solution.   B. Pretend to listen to diffuse the situation and                      understand   C. Practice empathic listening to understand.   D. Reach understanding by making your point first.*Your answer

RARE practices of real listening and empathy involvesOptionsNone of the AboveReceive, AppreciateReflect, EnquireReceive, Appreciate, Reflect, Enquire

19. What do people gain when they listen empathically to others? A. The right questions to ask in order to help others solve their problems. B. An opportunity to advice someone about how to solve a problem. C. A greater understanding of someone’s problems. D. An understanding of how his or her own experience is relevant to someone else’s problem.

True understanding of the feelings of another person, or _____, emerges with increasing social awareness and decreasing egocentrism. a. altruism b. empathy c. sympathy d. antipathy

20. How can Habit 5 help a person build a better relationships? A. In times of conflicts or high emotions, it is best to offer advice to help people move forward. B. Listening from our frame of reference helps us understand how others might be feeling. C. Listening with the intent to understand rather than replying builds respect and trust with others. D. Listening empathically to someone helps them to better solve your problem.*Your answer