In the 5 W’s framework, researchers ask five “w” questions based on who, what, when, where, and why. Which of the following is an example of a good “why” question?1 pointWhy is the problem important?Why is the problem worth a designer’s time?Why is the user in the target group?Why has the problem not yet been solved?

In the 5 W’s framework, researchers ask five “w” questions based on who, what, when, where, and why. This forces researchers to write out who the user is and what else? 1 pointThe full context of the problemThe attempted solutionsThe likely solutionThe list of possible goals

In the 5 W’s framework, researchers ask five “w” questions based on who, what, when, where, and why. Which of the following is an example of a good “where” question?1 pointWhere is the user when they are using the product? Where is the product that the user frequently uses located?Where does the user want to be when they experience the problem?Where does the user go after they experience the problem?

Question 11When you are troubleshooting a problem using the "5 whys" approach, when should you stop asking "why" questions?1 pointWhen you find the root cause of the problem.When you have asked five questions.When you find the solution to your problem.

What is the purpose of the five whys?1 pointTo identify key symptoms of a problemTo understand the impact of a problemTo reveal the root cause of a problemTo figure out a problem’s consequences

Mention one scenario that you might have experienced or heard of, where the 5 Whys approach can be used to identify the root cause of a problem. Mention each of the ‘whys’.