*Situation 1 - A Customer approaches you on the shop floor. They complain that they have come in a few times to find a product is unavailable. There is a ticket on the shelf, but no product above it.First Choice Second Choice Third ChoiceSay the product is out of stock and suggest they go to a competitor's store down the road. Recommend an alternative and speak to your manager to find out when it will be back in stock. Apologise to the customer and go and see if you can find the product in the warehouse.

A customer has come into store and asked for a specific item, which they are very keen to buy. You check the salesfloor and the stockroom, and find that your store is out of stock of the item.

Let the customer know the item is out of stock and apologise for the inconvenience. Offer to order it online or check the near-by stores.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock, and tell them when the next delivery is so they can buy it later.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock and apologise for the inconvenience. Suggest that they try to order it online.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

FYI. Below is the projected probability that Amazon will completely sell out of all in stock inventory for a specific product (also defined as sell-through confidence).Product Sell-Through ConfidenceProduct A 100%Product B 80%Let me know if you need anything else.Thanks,Jessica TempeMarketing ManagerQuestion(s)3. It is now Prime Day, the deal is selling well, but you just got a call from the vendor explaining that they will not be able to fill any more units for the next 3 weeks. Your Instock Manager (Anjali Patel) says that we should cut the deal off early to preserve inventory for that 3-week period. What are the factors you would consider before deciding whether to cut the product off early? Rate the relevance of each response below.Not RelevantSlightly RelevantModerately RelevantVery RelevantExtremely RelevantVendor relationship12345Revenue impact of being out-of-stock for 2 weeks12345Impact of negative experience on customers12345Competitor activity12345

A retail clothing store is experiencing a decline in sales despite being located in a busy shopping district. Upon investigation, the store manager identifies several potential issues contributing to the decline, including outdated inventory, poor store layout, and lack of customer engagement. What do you think is the BEST solution for this problem?*5 pointsLaunch a digital marketing campaign to target online shoppers and drive traffic to the store's website.Implement a store redesign to improve the layout and flow, making it easier for customers to navigate and discover products.Offer deep discounts and promotions to clear out outdated inventory and make room for new arrivals.

Anticipating concerns to counter reasons for not buying the product comes up in this phase of the selling process.Multiple choice question.ApproachingProspectingAnswering objectionsFollowing up