Question 1The process in ITIL where changes are released to an IT environment is called what?1 pointIncident ManagementChange ManagementRelease ManagementProblem Management

Log, Assign, Track, Categorize, Prioritize, Resolve and Close are all steps in which ITIL process?1 pointIncident ManagementProblem ManagementEvent ManagementChange Management

Question5Max. score: 2.00Explain the concept of change management in ITSM.Change management in ITSM is not necessary and can be ignoredChange management in ITSM is only focused on maximizing the impact on services and destabilizing the infrastructureThe concept of change management in ITSM involves managing changes to the IT infrastructure in a controlled and systematic manner to minimize the impact on services and maintain stability.Change management in ITSM involves making random and unplanned changes to the IT infrastructure

Which two (2) processes are operational processes? (Select 2)1 pointChange ManagementIncident ManagementAvailability ManagementFinancial Management

The process of analyzing the effect of a change on a system is called _____.dependency managementrequirements managementimpact analysischange management

Question 4Which service management process has the responsibility of understanding the root cause of a problem?1 pointProblem ManagementConfiguration ManagementIncident ManagementChange Management