DCB Cleaners receives an accusation of shoddy construction from Dave on their Facebook page. It reads: “My DCB snack bar fell down! Screw you!” How do you respond? 1 point“Hey James—get this off our page, man. It makes us look bad.”No response “Hey James—sorry to hear that. But that’s your problem now.”“Hey James—we’re sorry to hear that. That’s not in line with our standards, and we’ll DM you now to talk about this and send someone your way as soon as possible to fix it.”

In a recent rich list interview with the NBR, the founder and CEO of specialty packaging company - PGL, Simone Hendricks, lashed out at kiwi-Indian judge of Master Chef NZ, and co-founder of lunchbox company, ‘My Deluxe Tiffin’, Hamish Patel. Hendricks stated that “When you’ve got someone like Hamish Patel trying to capitalize on their ‘browness’ to sell lunchboxes to immigrant apologists, you know you’re in trouble, and you can quote me on that”. The comments have been widely condemned by business leaders, the Race Relations Commissioner and even the Prime Minister. Hamish himself called them “saddening”, and upon hearing of Hendricks’ comments, KiwiSaver fund, Ethical Investments Ltd, has added PGL to its ‘Do Not Invest’ list. They stated that PGL’s CEO’s “objectionable behaviour presents elevated reputational risks to the company which could be financially material and should raise serious concerns for any investment manager serious about returns or sustainability, let alone reducing racist rhetoric in public discourse.” PGL’s shares have been in freefall since Hendricks’ comments came to light, prompting its board to convey its “deep disappointment in Hendricks” to the Media, stating that they will “ be taking steps to ensure there is no repeat of this incident.” 3 Thinking back to the management challenges of cultural diversity discussed in class, choose ONE of the following options and explain why it is the most relevant to PGL’s situation in your opinion: 1. Mindsets about diversity 2. Organisational Culture 3. Education Programs 4. Higher career involvement of women Your answer should be 1-2 paragraphs in length

Imagine you are a customer service representative. Read the situation and then choose what you think is the best response.A customer called this morning to report a missing book from the set he ordered. The rep he spoke with was very rude and terminated the call prematurely. He's very upset."I'm calling to complain about the last person I spoke with. Not only was he rude, he also hung up on me!"AI understand how frustrated you are. Let me help you file a complaint against that rep.BI understand you're very frustrated. Let's get your problem resolved today.CI understand you're frustated but there's no reason to be upset with me. I'm just trying to help.DI understand you're frustrated and I'll make sure to pass on the word that the rep you spoke with was rude and hung up on you

Imagine you are a customer service representative. Read the situation and then choose what you think is the best response.A customer called this morning to report a missing book from the set he ordered. The rep he spoke with was very rude and terminated the call prematurely. He's very upset."I'm calling to complain about the last person I spoke with. Not only was he rude, he also hung up on me!"AI understand how frustrated you are. Let me help you file a complaint against that rep.BI understand you're very frustrated. Let's get your problem resolved today.CI understand you're frustated but there's no reason to be upset with me. I'm just trying to help.DI understand you're frustrated and I'll make sure to pass on the word that the rep you spoke with was rude and hung up on you.

Styling Shenanigans. Candy, who operated a hair and nail salon called "Up Sweep," had a crush on Bruce, a stylist there. He paid her no attention. Finally, Candy told him that to get her approval of his new blow dryer request, he needs to take her on a date and give her a kiss. Bruce reluctantly did so. When they returned to work, Candy proceeded to make suggestive comments to Bruce in front of other employees and to request that he rub her shoulders. When she passed Bruce's station, she would caress him while he worked. Candy also decided that Robert was cute, and she showered him with the same type of attention. Robert enjoyed the attention, but Bruce was offended and filed a claim against Candy for sexual harassment. Bruce asked Robert to join in on the claim. Robert said that it personally never bothered him; but that if Bruce can collect, then he wants in on the action. Bruce told Robert that he is going to see a psychologist to substantiate his claim and that Robert should consider doing likewise. Robert tells him that he has no interest in seeing a psychologist but that his case is as strong as Bruce's. Robert says that while he found Candy entertaining, in all fairness, he should be able to recover if Bruce does so. Of which of the following types of harassment were Candy's caresses and suggestive statements?Multiple ChoiceQuid pro quoHostile work environmentSexual annoyanceQuid pro quo, hostile work environment, and sexual annoyanceQuid pro quo and hostile work environment, but not sexual annoyance

The company's lack of clear procedures and inability to warn Willie hasMultiple Choiceleft them open to lawsuits.improved worker relations.enhanced efficiency.damaged its reputation.given them just cause.