We received funds from a school to send a refund to the student (the customer). Theschool sent us 700 CAD, which with our 0.75% processing fee results in a refund of694.75 CAD to the customer. However, the customer’s account is located in Kenya andhe needs to receive the local currency: KES.What amount in KES will the customer receive if the conversion rate is 118.85 at themoment of the exchange?4. The customer in question 3 is angry and threatening legal action because it’s been 2weeks and he hasn’t received the refund. Please write an example email to thecustomer with the steps you will take to resolve this issue................write a formal yet very simple email to resolve thisissue
Question
We received funds from a school to send a refund to the student (the customer). Theschool sent us 700 CAD, which with our 0.75% processing fee results in a refund of694.75 CAD to the customer. However, the customer’s account is located in Kenya andhe needs to receive the local currency: KES.What amount in KES will the customer receive if the conversion rate is 118.85 at themoment of the exchange?4. The customer in question 3 is angry and threatening legal action because it’s been 2weeks and he hasn’t received the refund. Please write an example email to thecustomer with the steps you will take to resolve this issue................write a formal yet very simple email to resolve thisissue
Solution
Subject: Re: Delay in Refund Processing
Dear [Customer's Name],
I hope this email finds you well. I am writing to you in response to your recent communication regarding the delay in your refund.
Firstly, I would like to apologize for any inconvenience this delay may have caused you. We understand your concern and we are committed to resolving this issue as quickly as possible.
Regarding the amount of your refund, based on the current exchange rate of 118.85, you should receive approximately 82,593.39 KES (Kenyan Shillings). Please note that exchange rates may vary slightly due to market fluctuations.
As for the delay, I assure you that we are looking into this matter with utmost urgency. Here are the steps we are taking to resolve this issue:
- We will review your transaction to identify any possible issues that may have caused the delay.
- We will liaise with our financial department to expedite the processing of your refund.
- We will communicate with the school to ensure they are aware of the situation and to confirm the details of the transaction.
- We will keep you updated on the progress of your refund.
We appreciate your patience and understanding in this matter. Rest assured, we are doing our best to ensure that you receive your refund as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
[Your Name] [Your Position] [Your Contact Information]
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