Mr Fisher’s daughter, Matilda charges up to Joan. ‘’Why isn’t my father being looked after properly? You let him fall over – he could have been badly injured. I’ve a good mind to take him out of this facility!’How could Matilda have used a more collaborative approach? How would this have been an advantage to her father?
Question
Mr Fisher’s daughter, Matilda charges up to Joan. ‘’Why isn’t my father being looked after properly? You let him fall over – he could have been badly injured. I’ve a good mind to take him out of this facility!’How could Matilda have used a more collaborative approach? How would this have been an advantage to her father?
Solution
Matilda could have used a more collaborative approach by first seeking to understand the situation before jumping to conclusions. Instead of accusing Joan, she could have asked Joan to explain what happened. For example, she could have said, "Joan, I'm really concerned about my father. Can you please tell me what happened and how he fell over?"
This approach would have been more advantageous for her father because it would have facilitated a more open and constructive conversation. Joan would have been more likely to respond positively and provide a detailed explanation. This could have led to a discussion about how to prevent such incidents in the future, which would ultimately benefit Matilda's father.
Moreover, by using a collaborative approach, Matilda would have been able to build a better relationship with Joan and the rest of the staff at the facility. This would be beneficial for her father as the staff would be more inclined to go the extra mile in taking care of him.
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