2 pointsWhen you order some items from an online store, the orders are first processed by store’s local back office, then they are sent to respective manufacturers. The latter send the items to the store’s warehouse, wherein all the items coming from individual manufacturers are packaged together and sent to the customer along with the bill. This is an example of ______ business process.a. Functionalb. Cross functionalc. Inter-organizationald. Intra-organizational a. b. c. d.
Question
2 pointsWhen you order some items from an online store, the orders are first processed by store’s local back office, then they are sent to respective manufacturers. The latter send the items to the store’s warehouse, wherein all the items coming from individual manufacturers are packaged together and sent to the customer along with the bill. This is an example of ______ business process.a. Functionalb. Cross functionalc. Inter-organizationald. Intra-organizational a. b. c. d.
Solution
This is an example of a Cross functional business process.
Here's why:
A functional business process refers to a process that is specific to one department or function within an organization. An intra-organizational process refers to a process that occurs within one organization. An inter-organizational process refers to a process that involves multiple organizations.
In the given scenario, the process involves multiple departments within the same organization - the store’s local back office, the warehouse, and the billing department. The process also involves external entities - the manufacturers. However, the entire process is coordinated by the same organization (the online store), which makes it a cross-functional process.
So, the correct answer is b. Cross functional.
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