You're a cashier at an electronics shop. A customer approaches and says: 'My phone keeps randomly shutting down. I tried to get help at the technical support desk, but nobody was there.' What should you do? Troubleshoot the customer's phone problem to the best of your ability Give the customer a direct email address for technical support Call on a technical support representative to return to the desk Ask the customer to return to the technical support desk and wait for assistance Explain that you're not trained in technical support and offer shop credit for a replacement

A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?(2 Points)Ask the customer to find someone with more experience to perform the task.Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.Tell the customer that another technician will explain the task .Explain to the customer that it is a simple task and ask the customer to try it again.

Imagine you are a customer representative. Read the situation and then choose what you think is the best response.The customer is reporting a bug on the website. She has been unable to confirm any purchases since last Friday. There are no known issues on the site. You suspect it's a problem with her computer."Darn this contraption! It used to be so easy to buy clothes. I remember when you'd get in line, not online. Anyway, help me confirm this purchase so I can get on with the rest of my day."AI understand how that can be frustrating. Could you tell me what happened exactly? Did you get any error messages?BThank you for reporting this. I'll look into it.CAs of the moment, we don't have any issues on the website. It's most likely an issue with your computer.DWe don't have any known issues on the site right now. It could be an issue with your computer. Have you tried clearing the cookie cache?

What techniques have you used when dealing with a difficult customer on the phone? *

QuestionA support technician receives a call from a single user, but the issue happened during a big change. The support team is worried some users might not be calling in, or that the problem may occur again. What should the support team do?A.ReplacementB.Follow upC.RMAD.Change request

After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first? Question options: a) Check to see if the power supply is functional. b) Check the CMOS battery. c) Check the AC outlet voltage. d) Check for excessive EMI.