Question 4A software company wants to improve its customer experience scores by 3% over the next 30 days. A data professional works to achieve this objective by understanding current scores and how far away they are from desired scores. They then use data insights to help advance the company from where they are now to where they want to be next month. What does this scenario describe?1 pointGuiding business decisionsGap analysisFuture analysisPlanning

Question 7A car rental company is interested in improving the customer experience. A data professional fixes typos and inaccuracies from a dataset containing feedback and ratings. They also verify and share their data-cleaning procedures with stakeholders. What step of the data analysis process does this scenario describe?1 pointAnalyzeProcessAskPrepare

Question 5A company defines a problem it wants to solve. Then, a data analyst gathers relevant data, analyzes it, and uses it to draw conclusions. The analyst shares their analysis with subject-matter experts, who validate the findings. Finally, a plan is put into action. What does this scenario describe? 1 pointCustomer serviceIdentification of trends Data scienceData-driven decision-making

Question 7A data professional in customer service is tasked with identifying customers who are at risk for taking their business to a competitor. In the analyze phase of the data analysis process, what activities might this involve? Select all that apply.1 pointPrepare a report for the stakeholdersFormat the data to filter for low customer satisfaction scoresRequest input from other customer service data professionalsOrganize a dataset by customer and purchase history

An advertising firm has used insights from its analytics team to create a strategy for improving sales. Now, they implement a plan to increase annual revenue. The firm is at which step of the data analysis process?1 pointShareProcessActAnalyze

Question 10After your final presentation to the stakeholders, they decide to take the insights and put it into action. What data analysis does this represent?1 pointActAnalyzePrepareAsk