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RJs is a NZ confectionery manufacturer based in Levin, New Zealand (NZ). RJs started in 1995 with the vision of making licorice-based confectionary “better than anything they could buy”. Now, the company makes a wide range of confectionery products, which it sells through international stockists, on Amazon.com and through a local (NZ) network of distributors, including supermarkets and convenience stores, around the country. The company also has a physical (i.e., bricks and mortar) store in Levin where products can be purchased directly from the company. However, they do not sell products through their website. Instead, the website provides information about where customers can purchase products through resellers. RJs’ website provides an email address and phone number for customers to use to communicate with the company. The website also provides links to its Facebook, Instagram, Tik Tok and Twitter pages and there is a sign-up page to join the RJs community to hear about “cool events, exciting news and special offerings”.Using your knowledge of distribution strategies and buyer behaviour, explain the approach RJs is using to get its products to market. As part of your discussion, assess the degree to which RJs is using a multichannel marketing approach.

Question

RJs is a NZ confectionery manufacturer based in Levin, New Zealand (NZ). RJs started in 1995 with the vision of making licorice-based confectionary “better than anything they could buy”. Now, the company makes a wide range of confectionery products, which it sells through international stockists, on Amazon.com and through a local (NZ) network of distributors, including supermarkets and convenience stores, around the country. The company also has a physical (i.e., bricks and mortar) store in Levin where products can be purchased directly from the company. However, they do not sell products through their website. Instead, the website provides information about where customers can purchase products through resellers. RJs’ website provides an email address and phone number for customers to use to communicate with the company. The website also provides links to its Facebook, Instagram, Tik Tok and Twitter pages and there is a sign-up page to join the RJs community to hear about “cool events, exciting news and special offerings”.Using your knowledge of distribution strategies and buyer behaviour, explain the approach RJs is using to get its products to market. As part of your discussion, assess the degree to which RJs is using a multichannel marketing approach.

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Solution

RJs is using a combination of direct and indirect distribution strategies to get its products to market.

Direct distribution is evident in the company's physical store in Levin, where customers can purchase products directly from the company. This allows RJs to have full control over the product experience, from presentation to pricing, and to interact directly with customers, which can provide valuable insights and feedback.

Indirect distribution is seen in the company's use of international stockists, Amazon.com, and a local network of distributors, including supermarkets and convenience stores, around New Zealand. This allows RJs to reach a wider customer base and to leverage the marketing and customer reach of these established distribution channels.

RJs is also using a form of digital distribution through its presence on social media platforms like Facebook, Instagram, Tik Tok, and Twitter. While they do not sell products directly through these channels or their website, they use them to provide information about where customers can purchase their products and to engage with customers through updates about "cool events, exciting news and special offerings".

In terms of multichannel marketing, RJs is indeed using multiple channels to reach its customers. These include the physical store, third-party retailers and online platforms. However, the degree to which they are using this approach could be debated. While they are present on multiple channels, they are not using all of them for direct sales. Their website and social media platforms are used more for information dissemination and customer engagement rather than direct sales.

In conclusion, RJs is using a combination of direct and indirect distribution strategies and has a presence on multiple marketing channels. However, they could potentially enhance their multichannel marketing approach by integrating direct sales into more of their online platforms.

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Using your knowledge of distribution strategies and buyer behaviour, explain the approach RJs is using to get its products to market. As part of your discussion, assess the degree to which RJs is using a multichannel marketing approach.

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