Match each concept to the correct description. Question 21 options: This follows the salutation and states the theme of the letter (leave a line open) This is written out After this, you add your print name and designation This is usually 'Yours faithfully' (only use 'Yours sincerely' if you know the reader well) For this, use the name of recipient if known; otherwise write "Dear Sir/Madam/Client/Customer" On the same line as date Leave a line after the postal code This is in the letterhead This follows the reference Leave a line open after each paragraph 1. Name of the company 2. Reference 3. Date 4. For attention 5. Recipient's name and address. 6. Salutation 7. Subject line/heading 8. Paragraphs 9. Complimentary close 10. Sender's signature

Your address/email/phone number (top right).Employer address/email/phone (top left).Date (under employer’s address).Salutation - (Dear Mr Smith).Opening paragraph - introduce yourself and state your interest in the position.Sales paragraph - why are you the right person for the company? Why is the company right for you?Closing paragraph - politely state your excitement to continue the discussion.Formal close - (Yours Sincerely/Faithfully).Signature.

Which among the following best applies to Modified style format of business letters? Date, complimentary close and signature line are flushed towards the right. Inside address, attention line and salutation are aligned with the right had margin. Closed punctuation is followed and paragraphs in the body are blocked. No punctuation in inside address, except in the paragraphs.

Which component of a formal letter should include the sender's address, date, and recipient's address?AHeaderBSalutationCBody

Complete the following by indicating which part of the letter the following information belongs in: Body/ Introductory paragraph/Closing paragraph/ Subject line/Letterhead/Closing NB: Type only the answer, for example: Closing paragraph • The 1)_____ promotes goodwill by assuring the customer that a similar mistake will not happen again. • Acknowledge receipt of the letter and thank the customer for bringing the problem to your attention in the 2)_____. • The 3)_____ contains the following: Logo, slogan, contact details • Explain the cause of the problem or mistake in the 4)_____. Apologise for any inconvenience it might have caused and explain how you intend to solve the problem. For a bad news reply, explain the situation and indicate why you cannot grant the full request. • In the 5)______ you refer to the letter of complaint Question 23 options:

Mark the letter A, B, C, or D on your answer sheet to indicate the correct arrangement of the sentences to make a meaningful paragraph/letter in each of the following questions. a. I look forward to hearing from you.b. I want to help you welcome guests and visitors to the office and receive and sort donations.c. Dear Sir or Madam, I am writing to apply for a volunteer position at the head office. d. If my application is successful, I can start on 15th January 2022. e. Yours faithfully,f. I heard the announcement about this position on radio last Sunday.Question 40.A.c - f - b - d - a - eB.c - b - f - a - d - eC.c - f - d - a - b - eD. c - a - f - b - d - e