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Customer SegmentsConsider a milk supplier who sells milk to ABC Corporation, which packs the milk. ABC Corporation then sells the packed milk and milk-based beverages to retailers, who further sell it to the individual customersThe following customer segments have been identified for this product:Households that regularly consume milk Individuals who enjoy flavoured milk Individuals who prefer low-fat or healthy milk options Suppose a major retailer who sold this product in bulk has now discontinued its relationship with the brand. The retailer has launched its own in-house brand of regular milk. For which of the above-mentioned customer segments will the demand for this product most likely fall?Households that regularly consume milk Individuals who enjoy flavoured milk Individuals who prefer low-fat or healthy milk option

Question

Customer SegmentsConsider a milk supplier who sells milk to ABC Corporation, which packs the milk. ABC Corporation then sells the packed milk and milk-based beverages to retailers, who further sell it to the individual customersThe following customer segments have been identified for this product:Households that regularly consume milk Individuals who enjoy flavoured milk Individuals who prefer low-fat or healthy milk options Suppose a major retailer who sold this product in bulk has now discontinued its relationship with the brand. The retailer has launched its own in-house brand of regular milk. For which of the above-mentioned customer segments will the demand for this product most likely fall?Households that regularly consume milk Individuals who enjoy flavoured milk Individuals who prefer low-fat or healthy milk option

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Solution

The demand for this product will most likely fall for the customer segment of "Households that regularly consume milk". This is because the major retailer has launched its own in-house brand of regular milk, which is likely to be a direct substitute for the milk supplied by ABC Corporation. As a result, households that regularly consume milk may switch to the retailer's in-house brand, leading to a decrease in demand for the milk supplied by ABC Corporation. The other two segments, individuals who enjoy flavoured milk and individuals who prefer low-fat or healthy milk options

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