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Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service

Question

Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service

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Solution

The effective techniques for keeping customers are:

  1. Managing their expectations
  2. Personalizing their shopping experience
  3. Providing extra service

Placing strong limits on customer service is not generally considered an effective technique for retaining customers. Instead, it may lead to customer dissatisfaction.

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